Who We Are
DataNoble is an established research organisation that specialises in B2B customer experience (CX) and other sentiment-based research using telephonic and video conference interviews. Our professional research assistants are trained to engage with clients about their service expectations and interactions with your organisation.
86% RESPONSE RATE
DataNoble uses telephonic and video conference interviews to raise response rates to 61-86%. In comparison, the average e-survey yields around 6-16%, which is often too low to be representative (e-surveys are often only completed by outliers, i.e. highly satisfied respondents or highly dissatisfied respondents).
Our highly experienced research assistants make appointments to conduct interviews at the respondents’ convenience.
Many of the respondents in our repeated projects, especially long-term customers of our clients, have got to know our research assistants by name.
More with us
DATANOBLE'S TOP RESEARCH MODELS:
- The Net Promoter Surveys with KPIs
- B2B Customer Journey Tracking and CX Focus
- SWOT Analysis and Competitor Analysis
- Customer Satisfaction (CSAT)
- Customer Effort Score (CES)
- Employee Engagement
- Impact Assessments