DataNoble
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LEADERS IN MARKET INTELLIGENCE

DELIVERING ETHICAL & INNOVATIVE RESEARCH SERVICES TO ORGANISATIONS WORLDWIDE
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B2B Customer Research

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DataNoble is an established customer experience (CX) research organisation that specialises in B2B level research using telephonic interviews. Our professional research assistants are trained to engage with clients about their service expectations and interactions with your organisation. Our team of project managers, software developers and data analysts understand what it takes to uphold healthy B2B client relationships. Our research projects are designed to improve customer retention, loyalty and overall experience.

Telephonic Interviews

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DataNoble's proprietary applications are designed to collect customer feedback using various survey tools including professional telephonic interviews, video conferencing and face-to-face interviews, e-surveys and other online sources. The data is securely processed and used to display the results in real-time, allowing for immediate incident escalations to your business. By reacting to these escalations and resolving queries, your team members are making customer experience a part of their daily tasks.
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Research Approach

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​DataNoble uses different research models to provide our clients with valuable insights. We specialise in gathering and analysing both quantitative and qualitative data. This allows us to create unique strategies in line with the findings. We dedicate ourselves to answering the questions you have with regards to your research requirements. We tailor each project to your specifications and remain flexible to your changing needs throughout the project period. We pride ourselves in our transparency and  professional communication standards.​
Read More about B2B Surveys...
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    DATANOBLE'S TOP RESEARCH MODELS:
  1. The Net Promoter Surveys with KPIs
  2. B2B Customer Journey Tracking and CX Focus
  3. SWOT Analysis and Competitor Analysis
  4. Customer Satisfaction (CSAT)
  5. Customer Effort Score (CES)
  6. Employee Engagement
  7. Impact Assessments
86%  RESPONSE RATE
DataNoble uses telephonic interviews to raise response rates to 61-86%. In comparison, the average e-survey yields around 6-16%, which is often too low to be representative (e-surveys are often only completed by outliers, i.e. highly satisfied respondents or highly dissatisfied respondents).
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Our highly experienced research assistants make appointments to conduct interviews at the respondents' convenience.
Many of the respondents in our repeated projects, especially long term customers of our clients, have got to know our research assistants by name.
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CONTACT US FOR A PRELIMINARY CONSULTATION
DataNoble's research specialists are available to answer your questions. 
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Our preliminary consultation will include a Microsoft Teams meeting to discuss your research plans as well as an evaluation of the research models, survey methodologies and app combinations that best suits your project. The professional consultation will enable us to create a customised proposal to suit your budget.

Click here to get in touch...

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List of Products & Services​
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Customer Surveys
B2B Client Surveys
​Survey software applications
Employment Equity Consultants
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© 2023 - DataNoble 

​(view policies)

Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.​
  • Home
  • About
    • Company Overview
    • Where to start
    • Data Protection (POPI) >
      • Template for pre-notification of clients
      • Opt out of surveys
    • Careers
    • Request a quote
  • Products & Services
    • CXM Platform
    • Research
    • Net Promoter Score
    • B2B Research
    • B2C Research
    • Research models >
      • Customer Journey
      • Customer Value
      • SWOT AnalysIs
      • Competitor Analysis
      • KPIs
    • Research Methodology >
      • Interviews (Tel / f2f)
      • SMS surveys
      • Other methods
    • Internal surveys >
      • Employee Surveys
      • Employment Equity
  • Contact