B2B Customer Research
DataNoble is an established customer experience (CX) research organisation that specialises in B2B level research using telephonic interviews. Our professional research assistants are trained to engage with clients about their service expectations and interactions with your organisation. Our team of project managers, software developers and data analysts understand what it takes to uphold healthy B2B client relationships. Our research projects are designed to improve customer retention, loyalty and overall experience. |
Telephonic Interviews
DataNoble's proprietary applications are designed to collect customer feedback using various survey tools including professional telephonic interviews, video conferencing and face-to-face interviews, e-surveys and other online sources. The data is securely processed and used to display the results in real-time, allowing for immediate incident escalations to your business. By reacting to these escalations and resolving queries, your team members are making customer experience a part of their daily tasks. |
Research Approach
DataNoble uses different research models to provide our clients with valuable insights. We specialise in gathering and analysing both quantitative and qualitative data. This allows us to create unique strategies in line with the findings. We dedicate ourselves to answering the questions you have with regards to your research requirements. We tailor each project to your specifications and remain flexible to your changing needs throughout the project period. We pride ourselves in our transparency and professional communication standards. |
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DATANOBLE'S TOP RESEARCH MODELS:
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86% RESPONSE RATE
DataNoble uses telephonic interviews to raise response rates to 61-86%. In comparison, the average e-survey yields around 6-16%, which is often too low to be representative (e-surveys are often only completed by outliers, i.e. highly satisfied respondents or highly dissatisfied respondents).
Our highly experienced research assistants make appointments to conduct interviews at the respondents' convenience.
Many of the respondents in our repeated projects, especially long term customers of our clients, have got to know our research assistants by name.
DataNoble uses telephonic interviews to raise response rates to 61-86%. In comparison, the average e-survey yields around 6-16%, which is often too low to be representative (e-surveys are often only completed by outliers, i.e. highly satisfied respondents or highly dissatisfied respondents).
Our highly experienced research assistants make appointments to conduct interviews at the respondents' convenience.
Many of the respondents in our repeated projects, especially long term customers of our clients, have got to know our research assistants by name.
CONTACT US FOR A PRELIMINARY CONSULTATION
DataNoble's research specialists are available to answer your questions.
Our preliminary consultation will include a Microsoft Teams meeting to discuss your research plans as well as an evaluation of the research models, survey methodologies and app combinations that best suits your project. The professional consultation will enable us to create a customised proposal to suit your budget.
Click here to get in touch...
DataNoble's research specialists are available to answer your questions.
Our preliminary consultation will include a Microsoft Teams meeting to discuss your research plans as well as an evaluation of the research models, survey methodologies and app combinations that best suits your project. The professional consultation will enable us to create a customised proposal to suit your budget.
Click here to get in touch...
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