B2B Customer Research
DataNoble is an established customer experience (CX) research organisation that specialises in B2B level research using telephonic interviews.
Professional Survey Tools
DataNoble's proprietary applications are designed to collect customer feedback using various survey tools including professional telephonic interviews.
Professional Research
Models
DataNoble uses different research models to provide our clients with valuable insights.
CXM
Platforms
We use the latest software development frameworks to build our application & information infrastructure.
About Us
Who We Are
DataNoble is an established research organisation that specialises in B2B customer experience (CX) and other sentiment-based research using telephonic and video conference interviews. Our professional research assistants are trained to engage with clients about their service expectations and interactions with your organisation.
86% RESPONSE RATE
DataNoble uses telephonic and video conference interviews to raise response rates to 61-86%. In comparison, the average e-survey yields around 6-16%, which is often too low to be representative (e-surveys are often only completed by outliers, i.e. highly satisfied respondents or highly dissatisfied respondents).
Our highly experienced research assistants make appointments to conduct interviews at the respondents’ convenience.
Many of the respondents in our repeated projects, especially long-term customers of our clients, have got to know our research assistants by name.
More with us
DATANOBLE'S TOP RESEARCH MODELS:
- The Net Promoter Surveys with KPIs
- B2B Customer Journey Tracking and CX Focus
- SWOT Analysis and Competitor Analysis
- Customer Satisfaction (CSAT)
- Customer Effort Score (CES)
- Employee Engagement
- Impact Assessments
