DataNoble
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DATANOBLE NEWS

Interviewers needed

5/17/2021

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DataNoble is expanding and opening positions for more telephonic interviewers to join our team.

Our interviewers are multi-lingual professionals with an aptitude for assertive communication and active listening. Check out the job listing on our careers page for more details.

Application:
To make the application process easier, we have developed an online application process that automates applicant screening. This new tool processes applications and scores each applicant, making the process much more efficient.
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Check out our careers page or take the 'workplace personality test' from Alison, to learn more about your style of work and where you might improve.

The Alison test results are presented on attractive sliding scales that show the level of your people skills, motivations, work styles and learning styles. It also contains some spot-on recommendations for short courses that you might take to make you a better-rounded member of a team and get more enjoyment from your work.

We look forward to meeting you.
​
Sincerely, 
The DataNoble team
​
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BSC rebrands to DataNoble

5/1/2021

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In early 2021, Business Survey Consultants (BSC) expanded its service offering and its team. The resulting rebrand saw a renovation of several business processes as well as the company website.
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As the company enters this new era, it adjusts its focus towards its strengths: The knowledge and expertise of its team, as well as the strategic positioning of its research products to its target market.

The B2B survey offering that DataNoble provides to large corporates involves a complete customer retention programme - The project goes beyond the limitations of what is known as a 'survey' service as it includes the following key deliverables:
  1. Engaging with account managers to create a B2B client and partner list that will form the sample population of the survey.
  2. Involving account managers in the design of a unique questionnaires for each line of business and SLA-type.
  3. Contacting B2B client and partners and offering them the option to choose which survey methodology would be most comfortable to them: Telephonic, online, or face-to-face interviews.
  4. Recording and transcribing feedback, and escalating it to account managers and their supervisors for immediate action.
  1. Assisting account managers in finding the most appropriate resolution for each client query or complaint.
  2. Facilitating strategic workshops and launching programmes to improve customer experience.
  3. Assigning champions and deadlines to ensure the implementation of these initiatives.
  4. Generating new business leads and escalating them to senior management for action.
  5. Adding a Net Promoter Score element to KPIs.
  6. Calculating the Return on Investment (ROI) of these programmes and ensuring that the research project pays for itself.

Customer value proposition

By evaluating its B2B client and partner survey offering according to the customer value proposition model for product positioning, it becomes evident how the psychological, functional and economic benefits of the offering are undeniable:

Psychological

  • Established company: 20 years of experience.
  • Integrity and reliability at its core.
  • Customer focus is central to all activities.
  • Brand promise: Noticeable improvement in customer retention in as little as 3 months.

Functional

  • Initiatives are easy to implement.
  • Short setup time.
  • Programmes offer a sustainable customer experience improvement.
  • DataNoble manages all research functions for you, engaging with AMs to ensure their buy-in.

Economic

  • Quantifiable ROI by using the Net Promoter model to determine customer lifetime value.
  • Customer retention improves when detractors are converted into promoters.
  • Good value: The project pays for itself.
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© 2023 - DataNoble 

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Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.​
  • Home
  • About
    • Company Overview
    • Where to start
    • Data Protection (POPI) >
      • Template for pre-notification of clients
      • Opt out of surveys
    • Careers
    • Request a quote
  • Products & Services
    • CXM Platform
    • Research
    • Net Promoter Score
    • B2B Research
    • B2C Research
    • Research models >
      • Customer Journey
      • Customer Value
      • SWOT AnalysIs
      • Competitor Analysis
      • KPIs
    • Research Methodology >
      • Interviews (Tel / f2f)
      • SMS surveys
      • Other methods
    • Internal surveys >
      • Employee Surveys
      • Employment Equity
  • Contact