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DataNoble's custom research applications

• Your own dedicated research tool - custom branding and access control to minimise third-party intervention
• A central survey reporting tool that links to your existing BI and sales apps to display survey data and enable you to interact with various surveys/forms/reports throughout your organisation (inc. B2B-surveys,  B2C-surveys, Net Promoter Score results, Benchmarks, SWOT analyses, Sales leads generated, Performance Reviews, and more)
• All-in-one intelligent reports for account/performance monitoring
• Track customer journey on a quarterly/bi-annual basis, and take action to improve customer retention
• Immediate notifications and email alerts for inbound client complaints and queries
• Mp3 and mp4 recordings of client testimonials
• Real-time visualisation of client interactions per line of business, accessible by your managers on the go
• Custom dashboards and lists of escalations, showing who is responsible and how fast queries are resolved
• ​Comprehensive integration capabilities to ensure your team finds everything in one place
• Secure data storage, encryption and guaranteed POPI compliance
• Dedicated support and training from our senior data analysts and strategic business management specialists

Getting your Custom Survey App up and running

Phase 1: Orientation

Creative workshops
Outline of requirements and deliverables
Quotation and presentation
Review POPI, SAMRA, and NDA policies

Phase 2: Preparation

Custom app installation
Review data collection methods
Integration and visualisation
Training workshops 

Phase 3: Research

Review historical relationship data
Review best practices & quality controls
Test various research models
​Adapt and improve

Phase 4: Transparency

Live view / dashboard reports
Immediate incident escalations
Alerts via email of leads generated
Mp3 / mp4 interview recordings

Phase 5: Reporting

Net Promoter Score Benchmarks
Regional results for KPIs
SWOT analysis & root causes
Findings & expert recommendations

Phase 6: Workshops

High-level presentation
Video recordings
Deep dive workshops & strategic planning
​Prize-giving / certificates

Phase 7: Evolution

- Strategic plans are outlined
- Tactical plans are created
- Operational activities are adjusted

Vertical Divider

Within 3 months after a DataNoble research projects, improvements in internal efficiency, customer experience, and revenue can be noticed. The theory behind the Net Promoter research model is that 'happy customers tend to spend more money on your offerings. Let's put that to the test.

Learn more about where to start & what you can prepare so long:

Launch your own Market Research project